Front Desk: Patient Experience & Scheduling Clerk

Las Mercedes Management; Homestead (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Las Mercedes Management seeks a Front Desk employee in Homestead, FL, to ensure a pleasant and courteous experience for patients and visitors via phone or in person. You will greet guests, answer calls, and schedule primary care visits while verifying insurance information and handling co-pays.

Proficiency in EMR and Patterson Software is preferred; previous medical office experience is an advantage. This is a full-time clerical role requiring strong customer service and professional appearance.

Qualifications

• High school graduate or GED.
• Customer service and interpersonal skills.
• Previous medical office setting experience preferred.

Responsibilities

• Greeting patients and visitors when they enter the center.
• Answer telephones promptly and professionally.
• Schedules primary care visits and other appointments accordingly.
• Verify patient insurance information, per plan policy.
• Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
• Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
• Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
• Maintains professional conduct and appearance at all times.
• Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
• Safeguard patient privacy and confidentiality.
• Proficient in EMR and Patterson Software
• Performs other assigned duties as directed by the Manager.

Skills

Customer service

Interpersonal skills

Medical office experience

Education

High school diploma or GED

Job description

Las Mercedes Management seeks a Front Desk employee in Homestead, FL, to ensure a pleasant and courteous experience for patients and visitors via phone or in person. You will greet guests, answer calls, and schedule primary care visits while verifying insurance information and handling co-pays.

Proficiency in EMR and Patterson Software is preferred; previous medical office experience is an advantage. This is a full-time clerical role requiring strong customer service and professional appearance.