Patient Experience Coordinator – Front Desk

Optimamedical; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Paid holidays

Job summary

Optima Medical in Arizona seeks a Front Desk Receptionist to join our patient-facing team. You will verify insurance, handle payments, answer phones, schedule appointments, and update patient records with care and accuracy.

The ideal candidate has at least 1 year in medical front office or customer service, strong communication skills, and a collaborative, multitasking mindset in a fast-paced clinic setting.

Qualifications

• 1 year of Medical Front Office experience preferred.
• 1 year of customer service experience required.
• Experience with EMR systems.
• Excellent written and verbal communication skills.
• Detail oriented with a positive, teamwork-focused attitude.
• Multitask efficiently in a busy front desk environment.

Responsibilities

• Verify insurance coverage and collect balances at check-in.
• Answer phones and relay messages to appropriate staff.
• Confirm patient appointments and schedule initial and follow-up visits.
• Input/Update patient information, including insurance details.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Multitasking

Education

HS diploma or GED

Tools

EMR

Job description

Optima Medical in Arizona seeks a Front Desk Receptionist to join our patient-facing team. You will verify insurance, handle payments, answer phones, schedule appointments, and update patient records with care and accuracy.

The ideal candidate has at least 1 year in medical front office or customer service, strong communication skills, and a collaborative, multitasking mindset in a fast-paced clinic setting.