Front Desk Representative

Optimamedical; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Paid holidays

Job summary

Optima Medical in Arizona seeks a Front Desk Receptionist to join our patient-facing team. You will verify insurance, handle payments, answer phones, schedule appointments, and update patient records with care and accuracy.

The ideal candidate has at least 1 year in medical front office or customer service, strong communication skills, and a collaborative, multitasking mindset in a fast-paced clinic setting.

Qualifications

• 1 year of Medical Front Office experience preferred.
• 1 year of customer service experience required.
• Experience with EMR systems.
• Excellent written and verbal communication skills.
• Detail oriented with a positive, teamwork-focused attitude.
• Multitask efficiently in a busy front desk environment.

Responsibilities

• Verify insurance coverage and collect balances at check-in.
• Answer phones and relay messages to appropriate staff.
• Confirm patient appointments and schedule initial and follow-up visits.
• Input/Update patient information, including insurance details.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Multitasking

Education

HS diploma or GED

Tools

EMR

Job description

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 34 locations and 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Front Desk Representative to join our team!

Front Desk Receptionist Responsibilities:

• Verify insurance coverage
• Collect past due balances and copayments upon checking in
• Answer phones and relay messages
• Confirming patient appointments
• Schedule initial and follow up appointments
• Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

• 1yr Medical Front Office (Preferred)
• 1yr Customer services experience (Required)
• Experience with EMR
• Excellent written and verbal communication skills
• Detail oriented
• Positive attitude that welcomes teamwork
• Multitask efficiently
• Must have HS diploma or GED equivalent

Why join our team?

• Substantial growth opportunities
• Leadership and mentoring
• Resources to further career
• Fun work environment (lunches, events, holiday parties)
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment