Patient Experience & Scheduling Specialist

Team Rehabilitation Physical Therapy; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental & vision coverage

401(k) match

Profit sharing

Equity opportunities

Monthly bonus

Generous PTO

Flexible scheduling

40 hours CEU per year

Job summary

Team Rehab is actively hiring a Patient Administrative Coordinator to be the friendly first point of contact in our Troy clinic. You’ll greet patients, verify appointments, and help manage paperwork with a patient-centric approach.

You will coordinate 360-degree communication among patients, physicians, and staff, maintain schedules, assist with insurance questions, and ensure accurate EMR and billing updates. This role supports operations and patient privacy daily.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Skills

Verbal communication

Written communication

Computer skills

Diversity, equity & inclusion

Education

High school diploma or equivalent

Job description

Team Rehab is actively hiring a Patient Administrative Coordinator to be the friendly first point of contact in our Troy clinic. You’ll greet patients, verify appointments, and help manage paperwork with a patient-centric approach.

You will coordinate 360-degree communication among patients, physicians, and staff, maintain schedules, assist with insurance questions, and ensure accurate EMR and billing updates. This role supports operations and patient privacy daily.