Patient Experience & Scheduling Specialist

Team Rehabilitation Physical Therapy; Tucker (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Equity opportunities

Monthly bonus

Generous PTO

Continuing education assistance

Paid CEU time

Flexible scheduling

Job summary

Team Rehab is seeking a Patient Administrative Coordinator in Georgia to greet patients, verify appointments, and manage daily office tasks. You’ll maintain patient records, coordinate with therapists, and assist with insurance questions, billing, and data entry to support clinic performance.

The role emphasizes teamwork, confidentiality, and a commitment to providing a positive patient experience in a fast-paced outpatient setting.

Qualifications

• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients in a friendly, outgoing manner and verify appointments.
• Ensure 360 communication with patients, physicians, and staff; handle necessary follow-ups.
• Maintain complex schedules and coordinate with therapists to fit patient needs.
• Assist patients with insurance questions; verify benefits and obtain authorizations as needed.
• Update and maintain electronic medical and billing records; handle billing changes.
• Collect copayments and process them accurately; issue receipts.
• Input data from in-house research to help determine clinic performance.
• Support clinic performance by preparing management information and maintaining supplies and equipment.
• Respect patient privacy and adhere to confidentiality policies.
• Perform additional duties as assigned by the clinic director.

Skills

Verbal and written communication

Computer skills

DEI commitment

Education

High school diploma or equivalent

Job description

Team Rehab is seeking a Patient Administrative Coordinator in Georgia to greet patients, verify appointments, and manage daily office tasks. You’ll maintain patient records, coordinate with therapists, and assist with insurance questions, billing, and data entry to support clinic performance.

The role emphasizes teamwork, confidentiality, and a commitment to providing a positive patient experience in a fast-paced outpatient setting.