Patient Access & Experience Coordinator

Hartford HealthCare; Torrington (CT); On-site; USD 37,000 - 47,000; Full time

Job summary

Hartford HealthCare Medical Group in Torrington, CT seeks a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will help facilitate communication between patients and clinicians, support efficient office operations, and schedule timely appointments in a privacy-conscious environment.

Ideal candidates have a high school diploma or GED (or 2+ years of customer service in a medical setting), and prior experience in a

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records and accounts.
• Facilitate communication between patients and healthcare providers to ensure a positive patient experience.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Skills

Customer service

Medical office experience

Epic experience

Patient communication

Education

High school diploma or GED

Tools

Epic

Job description

Hartford HealthCare Medical Group in Torrington, CT seeks a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will help facilitate communication between patients and clinicians, support efficient office operations, and schedule timely appointments in a privacy-conscious environment.

Ideal candidates have a high school diploma or GED (or 2+ years of customer service in a medical setting), and prior experience in a