Patient Experience Coordinator (ED) — Flexible Hours

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health insurance

Vision and dental insurance

Child care benefits

Generous Paid Time Off

Pension

Job summary

Boston Children's Hospital seeks a Patient Experience Experience Representative to support the emergency department's administrative operations. The role focuses on coordinating services for patients and families and delivering courteous, clear communication by phone and in writing.

You will handle patient scheduling, authorizations, triage calls, and routine clerical tasks while contributing to process improvements and hospital initiatives.

Qualifications

• Prior customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies

Responsibilities

• Provide positive and effective customer service via phone that supports unit operations
• Collaborate with referring providers and practices via phone
• Obtain required authorizations to compile patient and staff schedules
• Schedule patients and support patient encounters
• Record and forward messages, triaging calls for urgent information or services
• Provide routine clerical support as needed

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor's degree preferred

Tools

Scheduling software

Job description

Boston Children's Hospital seeks a Patient Experience Experience Representative to support the emergency department's administrative operations. The role focuses on coordinating services for patients and families and delivering courteous, clear communication by phone and in writing.

You will handle patient scheduling, authorizations, triage calls, and routine clerical tasks while contributing to process improvements and hospital initiatives.