Patient Experience Coordinator I — Flexible Schedule

Boston Children's Hospital; Brookline (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on Bonus

Flexible schedules

Health, vision & dental insurance

Job summary

Boston Children's Hospital in Brookline is seeking an Administrative Support Associate to coordinate patient services, greet visitors, schedule appointments, and ensure a positive patient experience under supervision.

You will use Microsoft Office and EMR systems, handle registrations, collect demographics and payments, and participate in process improvements and team handoffs, with a friendly, detail-oriented approach.

Qualifications

• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly, both orally and in writing.
• Demonstrates empathy when interacting with patients, families, and coworkers.

Responsibilities

• Greets, screens, directs, and registers patients; enrolls in patient portal.
• Collaborates with providers to manage complex patient issues and may rotate in call centers.
• Schedules encounters, coordinates flow to optimize patient experience, and attends handoffs.

Skills

Customer service

Communication skills

Empathy

Attention to detail

Basic computer skills

Education

High School Diploma/GED

Tools

Microsoft Office

EMR systems

Scheduling software

Billing applications

Job description

Boston Children's Hospital in Brookline is seeking an Administrative Support Associate to coordinate patient services, greet visitors, schedule appointments, and ensure a positive patient experience under supervision.

You will use Microsoft Office and EMR systems, handle registrations, collect demographics and payments, and participate in process improvements and team handoffs, with a friendly, detail-oriented approach.