Patient Experience & Care Coordination Specialist

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston Children's Hospital is seeking an Administrative Operations Assistant for the Emergency Department. You will support patient encounters by coordinating services, answering calls, obtaining authorizations, and scheduling appointments, while handling routine clerical tasks.

The role focuses on customer service, teamwork, and process improvement, with a full-time schedule (M-F 3pm–11:30pm plus every other weekend). Competitive benefits accompany this position.

Qualifications

• High school education required; bachelor's preferred.
• Prior customer service or administrative experience preferred.
• Strong communication skills, both written and verbal, with empathy in difficult interactions.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: provide positive, effective service by phone; coordinate with referring providers; obtain authorizations; schedule patients.
• Administrative: triage calls, forward messages, provide routine clerical support.

Skills

Customer service

Administrative experience

Communication skills

Interpersonal empathy

Diversity and inclusion

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children's Hospital is seeking an Administrative Operations Assistant for the Emergency Department. You will support patient encounters by coordinating services, answering calls, obtaining authorizations, and scheduling appointments, while handling routine clerical tasks.

The role focuses on customer service, teamwork, and process improvement, with a full-time schedule (M-F 3pm–11:30pm plus every other weekend). Competitive benefits accompany this position.