Patient Experience Representative (24 hours)

Boston Children's Hospital; Boston (MA); On-site; USD 24,796 - 30,307; Part time

Job summary

Boston Children's Hospital in Boston is seeking a part-time Patient Experience representative to support the Emergency Department, coordinating services and ensuring a positive patient experience. You will help schedule patients, triage calls, and assist families while contributing to ongoing process improvements.

The role emphasizes empathy, effective written and verbal communication, and collaboration with diverse internal and external stakeholders to ensure smooth unit operations.

Qualifications

• High school diploma required; bachelor degree preferred.
• Prior customer service or administrative experience is preferred.
• Strong written and verbal communication with the ability to show empathy in difficult interactions.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: provide excellent customer service and support unit operations; coordinate with referring providers; obtain authorizations and schedule patients.
• Administrative: record and forward messages, triage calls, initiate emergency communications, process admissions/discharges, provide routine clerical support.

Skills

Customer service

Communication

Administrative support

Empathy

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

Overview

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary

As a part time Patient Experience representative, you will work to provide support to the Emergency Department. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Part time: 3pm-11:30pm and every other weekend 5:30pm-2am.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patient encounters

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
• Processing admissions/discharges
• Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education; bachelor\'s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.