Patient Experience Representative I- Dental Services

Boston Children's Hospital; Brookline (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

On-site role

Competitive benefits

Job summary

Boston Children's Hospital is seeking a detail‑oriented administrative support professional for the Dental Services Department on-site in Brookline. You will help manage patient encounters, schedules, and front-desk operations under supervision, focusing on a positive patient experience.

Key duties include coordinating with referring providers, obtaining authorizations, checking in/out patients, and routing calls.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service or administrative roles is preferred.
• Strong written and verbal communication and ability to work with diverse stakeholders.

Responsibilities

• Provide courteous customer service to patients, families, and staff.
• Collaborate with referring providers and practices to coordinate care.
• Obtain authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients during check-in and check-out.
• Monitor daily schedule and coordinate flow with clinicians and supervisors.
• Record payments and prepare deposits in hospital systems.

Skills

Customer service

Communication skills

Empathy

Scheduling

Teamwork

Education

High school diploma

Bachelor's degree preferred

Tools

Hospital information systems

Scheduling software

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of the Dental Services Dept and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out:

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications Education:

• A high school level of education, bachelor's degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule:

M-F, 930a-6pm 100% onsite

Sign-on Bonus of $2,000 for full-time positions (current employees and employees who have worked at BCH within last 2 years are not eligible)

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, employee discounts and discounted commuter benefits at certain locations. Experience the benefits of passion and teamwork.