Patient Experience Coordinator - Dental Front Desk

First Choice Dental; Town of Cottage Grove (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

First Choice Dental in Cottage Grove, WI is hiring a warm, organized Patient Coordinator who thrives in a fast-paced environment and enjoys helping people feel cared for, informed, and comfortable.

You’ll manage front-desk duties, schedule appointments, verify insurance, maintain patient records, and support the clinical team to create an exceptional, hospitality-focused patient experience. Prior dental or healthcare experience preferred; qualify for full-time role.

Qualifications

• Customer service experience in healthcare or dental settings.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced office.
• Comfort with dental software and scheduling systems.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, confirmations, and patient flow.
• Answer phones and assist with general office communication.
• Verify insurance benefits and explain treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team with efficient front-office operations.
• Ensure HIPAA compliance and confidentiality.
• Assist with patient retention and reactivation initiatives.
• Create an organized, hospitality-focused patient experience.
• Ensure smooth patient transitions from front desk to care.

Skills

Customer service

Communication skills

Organized

Multitasking

Tech-savvy

Team player

Tools

Dental software

Phone systems

Scheduling systems

Job description

First Choice Dental in Cottage Grove, WI is hiring a warm, organized Patient Coordinator who thrives in a fast-paced environment and enjoys helping people feel cared for, informed, and comfortable.

You’ll manage front-desk duties, schedule appointments, verify insurance, maintain patient records, and support the clinical team to create an exceptional, hospitality-focused patient experience. Prior dental or healthcare experience preferred; qualify for full-time role.