Patient Experience Coordinator

First Choice Dental; Village of Cottage Grove (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

First Choice Dental in Cottage Grove, WI is seeking a friendly, organized Patient Coordinator to join our fast-paced front desk team. You will be the welcoming first impression, manage schedules, answer calls, verify insurance, and help patients understand treatment options with empathy.

Ideal candidates are detail-oriented, customer-service driven, and comfortable using dental software and scheduling systems to keep the office running smoothly and patients feeling cared for.

Qualifications

• Experience in dental, healthcare, hospitality, or customer service preferred.
• Ability to stay organized under pressure.
• High attention to detail and strong communication.
• Comfort with dental software and scheduling systems.

Responsibilities

• Greet patients with warmth and professionalism.
• Manage appointment scheduling and patient flow.
• Answer phones and assist with office communications.
• Verify insurance benefits and discuss payment options.
• Maintain accurate patient records and HIPAA compliance.
• Support front office operations and patient retention initiatives.

Skills

Customer service

Communication

Organization

Multitasking

Dental software

Tools

Practice management software

Job description

First Choice Dental in Cottage Grove, WI is seeking a friendly, organized Patient Coordinator to join our fast-paced front desk team. You will be the welcoming first impression, manage schedules, answer calls, verify insurance, and help patients understand treatment options with empathy.

Ideal candidates are detail-oriented, customer-service driven, and comfortable using dental software and scheduling systems to keep the office running smoothly and patients feeling cared for.