Patient Experience Coordinator - Front Desk & Care Support

First Choice Dental; Stoughton (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Modern clinic

Patient-centered environment

Collaborative culture

Job summary

First Choice Dental in Stoughton, WI is seeking a warm, organized Patient Coordinator to help patients feel cared for from the moment they reach us. You will manage appointment scheduling, answer phones, verify benefits, and support the front office to keep the practice running smoothly.

You are a people person with strong communication skills, detail-oriented, and comfortable using dental software. Previous experience in dental or healthcare settings is preferred, and you will be part of a

Qualifications

• Strong customer service and communication skills.
• Positive attitude with a team-first mindset.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm in a busy environment.
• Comfortable using dental software, phones, scheduling systems, and technology.

Responsibilities

• Welcome patients with professionalism, warmth, and positive energy.
• Manage appointment scheduling, confirmations, and patient flow throughout the day.
• Answer phones, respond to patient questions, and assist with general office communication.
• Verify insurance benefits and help patients understand treatment estimates and payment options.
• Maintain accurate patient records and documentation.
• Support the clinical team by ensuring efficient front office operations.
• Handle patient concerns with empathy, discretion, and professionalism.
• Help create an organized, high-end, hospitality-focused patient experience.
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives.
• Ensure HIPAA compliance and confidentiality standards are consistently maintained.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Tech-savvy

Tools

Dental software

Scheduling systems

Job description

First Choice Dental in Stoughton, WI is seeking a warm, organized Patient Coordinator to help patients feel cared for from the moment they reach us. You will manage appointment scheduling, answer phones, verify benefits, and support the front office to keep the practice running smoothly.

You are a people person with strong communication skills, detail-oriented, and comfortable using dental software. Previous experience in dental or healthcare settings is preferred, and you will be part of a