Patient Experience Coordinator - Dental

CPF Dental; Florida; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Program

On-the-job training

Team-oriented culture

Job summary

Sunshine Smiles Designs in Florida is seeking a Patient Coordinator to join our front office. You’ll be the first friendly voice patients meet and the key to a smooth visit from check-in to checkout.

This full-time role rewards accuracy, empathy, and teamwork. You’ll handle phone scheduling, verify insurance, explain treatment costs, process payments, and support a welcoming patient experience every day.

Qualifications

• Minimum of 2 years in a dental administrative role.
• Knowledge of dental insurance processes and verification.
• Experience with dental software such as Dentrix, Eaglesoft or Denticon.

Responsibilities

• Greet and check in patients, ensuring a welcoming first impression.
• Answer multi-line phone system and schedule appointments.
• Verify insurance eligibility and pre-authorize benefits.
• Guide patients through financial arrangements and treatment scheduling.
• Collect and post payments from patients and insurers.
• Provide clear, empathetic answers and support during visits.

Skills

Communication skills

Attention to detail

Team collaboration

Customer service orientation

Phone scheduling

Education

High school diploma or equivalent

Dental office experience preferred

Tools

Dentrix

Eaglesoft

Denticon

Job description

Sunshine Smiles Designs in Florida is seeking a Patient Coordinator to join our front office. You’ll be the first friendly voice patients meet and the key to a smooth visit from check-in to checkout.

This full-time role rewards accuracy, empathy, and teamwork. You’ll handle phone scheduling, verify insurance, explain treatment costs, process payments, and support a welcoming patient experience every day.