Patient Experience Coordinator - Clinic Scheduling & Admin

Spine & Sport Physical Therapy; Chula Vista (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Spine & Sport Physical Therapy is seeking a Patient Services Representative to join PRN Family of Brands. You will greet patients, schedule appointments, collect insurance details, and help maintain accurate patient records while supporting front desk operations.

The role emphasizes strong customer service, attention to detail, and teamwork to ensure a positive patient experience throughout the clinic visit, with a per diem schedule.

Qualifications

• High school diploma or equivalent required; additional healthcare administration education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients professionally and warmly.
• Schedule appointments and handle patient inquiries in person and by phone.
• Collect and verify patient information, including insurance details and documentation.
• Maintain and organize front office operations and patient records.
• Coordinate with clinical staff to ensure a smooth patient experience and assist with front office tasks as needed.

Skills

Customer service

Interpersonal skills

Attention to detail

Office software

Scheduling systems

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Spine & Sport Physical Therapy is seeking a Patient Services Representative to join PRN Family of Brands. You will greet patients, schedule appointments, collect insurance details, and help maintain accurate patient records while supporting front desk operations.

The role emphasizes strong customer service, attention to detail, and teamwork to ensure a positive patient experience throughout the clinic visit, with a per diem schedule.