Patient Services Specialist — Front Desk (PT Clinic)

Spine & Sport Physical Therapy; Encinitas (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment options

Clinical incentive opportunities

Job summary

Spine & Sport Physical Therapy in Encinitas, CA is seeking a Patient Services Representative to provide friendly patient support and administrative assistance, ensuring a smooth experience from check-in to treatment.

You will schedule appointments, collect patient information, coordinate with clinicians, and help maintain a welcoming reception area. This is a full-time role with competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients professionally, schedule appointments and manage inquiries.
• Collect and verify patient information, insurance details, and necessary documentation.
• Maintain patient records and keep front desk organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front desk with tasks: phones, scanning, scheduling, payments, filing.

Skills

Customer service

Interpersonal skills

Attention to detail

Office software proficiency

Scheduling proficiency

Education

High school diploma or equivalent

Healthcare administration education (plus)

Tools

Scheduling systems

Job description

Spine & Sport Physical Therapy in Encinitas, CA is seeking a Patient Services Representative to provide friendly patient support and administrative assistance, ensuring a smooth experience from check-in to treatment.

You will schedule appointments, collect patient information, coordinate with clinicians, and help maintain a welcoming reception area. This is a full-time role with competitive benefits and growth opportunities.