Patient Experience Coordinator

Center For Sight; Walterboro (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Paid Parental Leave

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Job summary

Carolina Eyecare Physicians seeks a Patient Care Representative to be the friendly first and last point of contact for patients. You will manage check-in, appointments, and patient inquiries with accuracy and courtesy, contributing to a positive patient experience across multiple locations in the Charleston area.

Ideal candidates have strong MS Office skills, prior customer service experience, and the ability to stay organized in a fast-paced environment.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Provide a pleasant, and prompt check-in experience for all patients.
• Print daily team/physician schedules.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up.
• Disseminate pertinent information using telephone systems and/or computer software systems.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace.
• Complete appointment confirmation calls.
• Collect co-payments and balances during check-out.
• Fill out essential reports and forms.
• Additional administrative responsibilities as needed.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

Carolina Eyecare Physicians seeks a Patient Care Representative to be the friendly first and last point of contact for patients. You will manage check-in, appointments, and patient inquiries with accuracy and courtesy, contributing to a positive patient experience across multiple locations in the Charleston area.

Ideal candidates have strong MS Office skills, prior customer service experience, and the ability to stay organized in a fast-paced environment.