Patient Experience Coordinator

Cooper Norcross Health; Voorhees Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Cooper Norcross Health – Voorhees Township, NJ is seeking a patient access representative to ensure smooth patient scheduling, greet and register patients, and collect point-of-service copays. This front-line role emphasizes a positive, professional patient experience in a busy ambulatory setting.

You will use AIDET principles, provide information to patients and families, verify demographics and insurance details, and coordinate with departments to support timely access to care and services.

Qualifications

• Computer literate.
• Excellent communication and customer service skill.
• Some knowledge of medical insurances.
• Knowledge of IDX helpful.

Responsibilities

• Greet, register, and schedule patients; collect copays.
• Provide information and assist patients using MyChart and kiosks.
• Update demographics and verify insurance; perform non-clinical outreach.
• Answer front desk inquiries and coordinate with care teams.

Skills

Communication skills

Customer service

Medical insurance knowledge

IDX knowledge

Education

High School Diploma or equivalent

Tools

IDX system

Job description

Cooper Norcross Health – Voorhees Township, NJ is seeking a patient access representative to ensure smooth patient scheduling, greet and register patients, and collect point-of-service copays. This front-line role emphasizes a positive, professional patient experience in a busy ambulatory setting.

You will use AIDET principles, provide information to patients and families, verify demographics and insurance details, and coordinate with departments to support timely access to care and services.