Patient Experience Coordinator

Munsonhealthcare1; Traverse City (MI); On-site; USD 30,000 - 46,000; Full time

Job summary

Munson Healthcare is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and their families. You will obtain/verify patient and insurance information and enter it into the registration system accurately, schedule appointments (including return visits and referrals), and greet patients professionally in person and over the phone to set the tone for each visit.

The role requires excellent customer service, strong typing skills, and proficiency with

Qualifications

• Associate degree required or equivalent experience in a healthcare setting
• 6 months to 1 year Customer Service experience required
• Proficient in typing, Windows, and experience with multiple computer systems
• Specialist: High school diploma or GED; Associate degree preferred; 2+ years in medical practice business/healthcare role; proficient with multiple computer systems

Responsibilities

• Obtain and verify patient and insurance information and enter it into the registration system.
• Schedule patient appointments, including return visits, referrals and diagnostic testing.
• Greet patients professionally in person and by telephone; set the tone for the visit and respond to patients and families.

Skills

Customer service

Typing

Computer systems

Education

High school diploma or GED

Associate degree preferred

Tools

Windows OS

Registration systems

Job description

Munson Healthcare is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and their families. You will obtain/verify patient and insurance information and enter it into the registration system accurately, schedule appointments (including return visits and referrals), and greet patients professionally in person and over the phone to set the tone for each visit.

The role requires excellent customer service, strong typing skills, and proficiency with