Patient Access & Services Specialist

Lehigh Valley Health Network; Scranton (Lackawanna County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative professional to coordinate daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes high-quality customer service and confidentiality in a busy health setting.

The position involves scheduling, registration, handling insurance authorization tasks, and supporting the patient experience across LVPG practices in Scranton.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Excellent attention to detail and accuracy.
• Confidentiality and professional integrity.
• Proficient computer skills and EMR workflows knowledge.

Responsibilities

• Perform a variety of detail-oriented administrative tasks to support practice operations.
• Register and check in patients, gathering needed information.
• Obtain/verify insurance authorizations and schedule appointments.
• Maintain patient schedule flow and quality of patient experience.
• Assist in training, staffing, and provide feedback.
• Stay up to date with insurance changes.
• Handle scheduling, billing, referrals, and EMR messaging.
• Patient outreach via phone and EMR messaging.

Skills

Customer service

Proficient computer skills

EMR workflows

Cash handling

Patient portal education

Adaptability

Attention to detail

Confidentiality

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative professional to coordinate daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes high-quality customer service and confidentiality in a busy health setting.

The position involves scheduling, registration, handling insurance authorization tasks, and supporting the patient experience across LVPG practices in Scranton.