Patient Access & Experience Specialist

Lehigh Valley Hospital, Inc.; Bethlehem (Northampton County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative/clerical professional to support daily physician practice operations in a high-volume setting at our Bethlehem location. You will act as the initial point of contact for patients and providers, ensuring a smooth check-in, scheduling, and communication workflow.

The role emphasizes high-quality customer service, accurate data handling, and teamwork within the clinic’s operations.

Qualifications

• High School Diploma or GED required with 1 year of customer service experience.
• Proficiency with computers and basic software.
• Ability to adapt to changing priorities and maintain confidentiality.

Responsibilities

• Perform clerical and administrative tasks in a physician practice.
• Register patients, verify insurance, and schedule appointments.
• Support scheduling, billing, and medical record release activities.
• Provide excellent customer service as the first point of contact for patients and providers.

Skills

Customer service

EMR workflows

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network is seeking an administrative/clerical professional to support daily physician practice operations in a high-volume setting at our Bethlehem location. You will act as the initial point of contact for patients and providers, ensuring a smooth check-in, scheduling, and communication workflow.

The role emphasizes high-quality customer service, accurate data handling, and teamwork within the clinic’s operations.