Patient Experience Specialist

1012 Lehigh Valley Physician Group - Lehigh; Pennsylvania; On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks an administrative assistant to coordinate clerical duties for daily physician operations. You will be the first point of contact for patients and providers, delivering a high standard of service to maintain an exceptional patient experience.

Responsibilities include registration, scheduling, insurance preauthorizations, and supporting team workflows while upholding confidentiality and teamwork.

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintain strict confidentiality and use of LVHN portal.
• Proficient computer skills and EMR workflow knowledge.
• Able to handle cash and other patient payments accurately.
• Explain and support usage of the LVHN patient portal.
• Proven ability to work in a team and deliver quality service.

Responsibilities

• Perform a variety of clerical tasks to support daily physician operations.
• Be the initial contact point for patients and healthcare providers.
• Assist with registration, check-in, and scheduling; verify insurance authorizations.
• Manage scheduling flow to enhance the patient experience and team efficiency.
• Participate in training, staffing, and provide constructive feedback.
• Stay updated on insurance coverage changes and reimbursements.
• Organize tasks to handle interruptions and shifting priorities.
• Perform scheduling, scanning, billing, filing, referrals, work queues, and related clerical duties.
• Outreach to patients via phone and EMR messaging as needed.

Skills

Customer service experience

Proficient computer skills

Adaptability

Confidentiality

Education

High School Diploma/GED

Tools

EMR workflows

LVHN patient portal

Job description

Lehigh Valley Health Network (LVHN) seeks an administrative assistant to coordinate clerical duties for daily physician operations. You will be the first point of contact for patients and providers, delivering a high standard of service to maintain an exceptional patient experience.

Responsibilities include registration, scheduling, insurance preauthorizations, and supporting team workflows while upholding confidentiality and teamwork.