Patient Experience Coordinator – Day Shift, Onsite

lvhn; Gilbertsville (PA); On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative/clerical team member to support daily physician practice operations at the Gilbertsville location. You will act as the first point of contact for patients and providers, ensuring a high standard of customer service and accurate data handling.

The role requires familiarity with EMR workflows, cash handling, and patient portal education, with day shift hours on-site in Gilbertsville.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality in data handling.
• Proficient computer skills and EMR workflow experience.
• Ability to handle cash and educate patients on the LVHN patient portal.

Responsibilities

• Perform a variety of detail-oriented admin tasks for daily physician practice operations.
• Serve as initial contact for patients and providers; provide high-quality customer service.
• Gather information for registration and check-in; schedule and confirm appointments.
• Manage scheduling, billing, referrals, and related clerical functions.
• Communicate with patients via phone and EMR messaging.

Skills

Customer service

Attention to detail

Confidentiality

EMR proficiency

Cash handling

Adaptability

Patient portal education

Proficient computer skills

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative/clerical team member to support daily physician practice operations at the Gilbertsville location. You will act as the first point of contact for patients and providers, ensuring a high standard of customer service and accurate data handling.

The role requires familiarity with EMR workflows, cash handling, and patient portal education, with day shift hours on-site in Gilbertsville.