Patient Experience Coordinator

lvhn; Trexlertown (PA); On-site; USD 36,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative assistant to support daily physician practice operations at the Trexlertown location. You will serve as the initial point of contact for patients and providers and deliver high-level customer service to ensure a smooth patient experience.

Responsibilities include registration, insurance verifications, scheduling, and EMR-assisted tasks. The role requires confidentiality, accuracy, and proficiency with patient portals and office software.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Commitment to confidentiality and data security.
• Proficient computer skills and EMR workflow familiarity.
• Experience with cash handling and patient portals.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations and precertifications; handles medical record releases and scheduling.
• Maintains patient schedule flow to support positive patient experiences.
• Coordinates training, staffing, and feedback within the team.
• Keeps up with insurance coverage and reimbursement changes.
• Organizes work to handle interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues and other clerical tasks promptly.
• Performs patient outreach via telephone and EMR messaging.

Skills

Customer service

Adaptability

Accuracy & compliance

Confidentiality

Computer skills

EMR workflows

Cash handling

Patient portal education

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative assistant to support daily physician practice operations at the Trexlertown location. You will serve as the initial point of contact for patients and providers and deliver high-level customer service to ensure a smooth patient experience.

Responsibilities include registration, insurance verifications, scheduling, and EMR-assisted tasks. The role requires confidentiality, accuracy, and proficiency with patient portals and office software.