Patient Concierge & Front Desk Specialist

ConvenientMD; Waterville (ME); On-site; USD 34,000 - 46,000; Full time

Job summary

ConvenientMD is looking for a Medical Receptionist to be the first face patients see in our clinics. You will greet patients, register them, collect payments, and help ensure timely visits.

You’ll work with the clinical team to support scheduling and referrals, using EMR software across CMD services. This role suits someone who enjoys multitasking, staying organized, and delivering friendly customer service in a growing healthcare environment.

Qualifications

• High school diploma or GED required.
• Ability to communicate proactively and clearly with patients and colleagues.
• Detail-oriented and highly organized in a fast-paced clinic environment.

Responsibilities

• Greet patients and visitors and register new and existing patient records.
• Collect payments and assist with insurance and billing inquiries.
• Answer phones, coordinate reservations (online and walk-in), and maintain front desk organization.
• Navigate clinic software and EMR systems to support scheduling and referrals.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Education

High School Diploma or GED

Job description

ConvenientMD is looking for a Medical Receptionist to be the first face patients see in our clinics. You will greet patients, register them, collect payments, and help ensure timely visits.

You’ll work with the clinical team to support scheduling and referrals, using EMR software across CMD services. This role suits someone who enjoys multitasking, staying organized, and delivering friendly customer service in a growing healthcare environment.