Front Desk & Patient Experience Coordinator

Smile Doctors; Lombard (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Brace discounts

Job summary

Prose Orthodontics in Lombard, IL, is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, determine visit type, check in, verify insurance, and route calls, providing friendly, professional service.

This role handles scheduling, payments, updates to charts, and basic administrative duties while supporting clinicians and marketing initiatives. High school diploma and 1 year of administrative experience preferred; bilingual a plus.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit, and notify appropriate team member(s).
• Answers, screens, and routes incoming calls and takes messages as needed.
• Check-in and collect general information from patients on their first visit; verify insurance information.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Prose Orthodontics in Lombard, IL, is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, determine visit type, check in, verify insurance, and route calls, providing friendly, professional service.

This role handles scheduling, payments, updates to charts, and basic administrative duties while supporting clinicians and marketing initiatives. High school diploma and 1 year of administrative experience preferred; bilingual a plus.