Patient Experience Coordinator

Sutter Health; Santa Rosa (CA); On-site; USD 43,000 - 59,000; Full time

Job summary

Sutter Health in California seeks an organized patient services professional to greet and check-in patients, verify information, schedule appointments, and update the EHR. The role supports intake procedures, collects payments, and ensures privacy and compliance with PHI regulations across the facility.

This full-time position requires strong communication, basic insurance knowledge, and the ability to work as part of a team in a fast-paced outpatient setting.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience preferred.
• Basic knowledge of insurance policies and patient billing.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Checks-in patients and obtains required authorizations prior to visits.
• Gathers medical history and insurance information for forms.
• Greets patients, answers calls, and schedules appointments.
• Maintains patient records and protects PHI per policy.

Skills

Medical billing

PHI privacy

Communication

Office Suite

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Sutter Health in California seeks an organized patient services professional to greet and check-in patients, verify information, schedule appointments, and update the EHR. The role supports intake procedures, collects payments, and ensures privacy and compliance with PHI regulations across the facility.

This full-time position requires strong communication, basic insurance knowledge, and the ability to work as part of a team in a fast-paced outpatient setting.