Patient Experience Coordinator - Orthopedic Front Desk

Page Mechanical Group, Inc.; Dalton (GA); On-site; USD 33,000 - 48,000; Full time

Job summary

Ortho Sport and Spine Physicians in the United States is seeking a dedicated Patient Care Coordinator to welcome patients, schedule appointments, and manage check-ins and check-outs with an emphasis on patient satisfaction.

The role emphasizes accurate demographic and insurance data, coordination with the pre-certification team, and seamless front-desk operations in a clinical setting.

Qualifications

• High School Diploma or GED required.
• 1 year medical front desk experience.
• Customer service background.

Responsibilities

• Greet patients and visitors by name and handle inquiries.
• Check in patients and optimize satisfaction and room utilization.
• Maintain patient accounts with demographics and financial information.
• Schedule patient appointments.
• Coordinate with pre-cert team on orders.
• Follow up on cancellations and no-shows.
• Verify demographics and insurance in EMR.
• Handle outpatient referrals.
• Provide appointment printouts.
• Other duties as assigned.

Skills

Excellent communication

Bilingual English/Spanish

Medical terminology

EMR software

Customer service

Education

High School Diploma or GED

Associates degree or higher

Tools

Electronic medical records software

Job description

Ortho Sport and Spine Physicians in the United States is seeking a dedicated Patient Care Coordinator to welcome patients, schedule appointments, and manage check-ins and check-outs with an emphasis on patient satisfaction.

The role emphasizes accurate demographic and insurance data, coordination with the pre-certification team, and seamless front-desk operations in a clinical setting.