Patient Services Coordinator

Orthopedic Associates of Lancaster; Manheim, Lebanon (PA, Lebanon County); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopedic Associates of Lancaster is seeking a Patient Services Representative at our Lebanon location. The role focuses on greeting patients, collecting copays, and ensuring accurate demographic and insurance information in the EMR.

You will handle intake paperwork, support scheduling, and assist billing with inquiries in a fast-paced clinical office. Ideal candidates have a high school diploma, at least one year of customer service experience, and strong computer skills.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience required.
• Strong computer skills and excellent communication skills preferred.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Verify demographics and insurance information in EMR.
• Collect copays and handle billing inquiries.
• Prepare and distribute intake paperwork for signature and completeness.
• Schedule follow-up appointments and tests as needed.
• Maintain waiting area and assist with patient flow and referrals.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Associate’s degree preferred

Tools

EMR

Job description

Orthopedic Associates of Lancaster is seeking a Patient Services Representative at our Lebanon location. The role focuses on greeting patients, collecting copays, and ensuring accurate demographic and insurance information in the EMR.

You will handle intake paperwork, support scheduling, and assist billing with inquiries in a fast-paced clinical office. Ideal candidates have a high school diploma, at least one year of customer service experience, and strong computer skills.