Patient Experience Concierge

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to support front desk operations, patient arrival and departure processes, and payment handling to ensure a positive patient experience.

This full-time onsite role requires strong organizational skills, familiarity with medical terminology, and proficient use of Microsoft Office and scheduling systems to coordinate visits and diagnostics effectively.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Experience in a healthcare environment preferred.
• Experience using scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and prioritization.
• Basic math to process co-payments.

Responsibilities

• Greet patients and families, respond promptly and compassionately.
• Perform front desk duties including visit prep and co-pay collection.
• Schedule patient visits or diagnostic testing per procedures.
• Manage third-party payors and co-pay collections.
• Maintain office tasks: faxing, copying, filing, mailings, messages.
• Ensure front desk inventory and department appearance.
• Support cross-coverage and HIPAA compliance.
• Assist with miscellaneous duties as needed.

Skills

Interpersonal skills

Scheduling

HIPAA compliance

Microsoft Office

Medical terminology

Organizational skills

Co-pay collection

Customer service

Phone communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling system

Electronic Medical Records (EMR)

Job description

Akron Children's is seeking a Patient Service Representative to support front desk operations, patient arrival and departure processes, and payment handling to ensure a positive patient experience.

This full-time onsite role requires strong organizational skills, familiarity with medical terminology, and proficient use of Microsoft Office and scheduling systems to coordinate visits and diagnostics effectively.