Patient Experience Coordinator | Front Desk (Onsite)

Akron Children's Hospital; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's Hospital is seeking a Patient Service Representative to provide comprehensive front desk and administrative support. The role includes greeting patients, handling scheduling, co-pays, and patient tracking to ensure a positive experience.

The position emphasizes strong interpersonal skills, basic math for co-pay processing, and proficiency with Microsoft Office in a healthcare setting. Onsite, full-time hours with variable daytime scheduling are required.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical or administrative duties in an office setting preferred.
• Experience working in a healthcare environment preferred.
• Experience with scheduling systems preferred.

Responsibilities

• Greet patients and families and respond promptly and courteously to questions and requests.
• Perform point-of-service activities including visit preparation, co-pay collection, patient tracking and related duties.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collect co-pays.
• Maintain front desk duties such as faxing, copying, filing, mailings and message distribution.
• Ensure front desk inventory is maintained and communicate needs to staff.
• Support smooth operation by setting priorities based on workload and deadlines.
• Maintain department appearance and waiting area cleanliness as needed.
• Participate in clerical and administrative cross-coverage as required.
• Ensure HIPAA compliance.

Skills

Customer service

Microsoft Office

Communication

Scheduling

Education

High school diploma

Tools

Scheduling system

Job description

Akron Children's Hospital is seeking a Patient Service Representative to provide comprehensive front desk and administrative support. The role includes greeting patients, handling scheduling, co-pays, and patient tracking to ensure a positive experience.

The position emphasizes strong interpersonal skills, basic math for co-pay processing, and proficiency with Microsoft Office in a healthcare setting. Onsite, full-time hours with variable daytime scheduling are required.