Patient Experience Coordinator

Unifi Healthcare; Portsmouth (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Comprehensive Therapy and Rehab (CTR) in Portsmouth, VA is seeking a Patient Service Specialist to coordinate patient flow from check-in to check-out and support clinical staff.

Responsibilities include handling phones, scheduling, data entry, and maintaining EMRs. A high school diploma and 1+ years of medical front office experience are expected, with CPR certification preferred. This role supports therapists and clinic operations daily.

Qualifications

• Greet patients and provide outstanding customer service.
• Answer phones.
• Electronic scheduling.
• Data entry.
• Verify current personal and financial information as needed.
• Maintain patient charts and electronic medical records.
• Faxing, filing, and performing any other duties as assigned.
• Cleaning equipment.
• Assist Therapists, Physical Therapists, and Physical Therapy Assistants as needed.
• Training and mentoring other CTR Patient Service Specialists.

Responsibilities

• Greet patients and provide outstanding customer service.
• Answer phones and manage electronic scheduling.
• Maintain patient records and assist with front-d office tasks.
• Support therapists and clinical staff as needed.

Skills

Telephone skills

Word/Excel

Attention to detail

Time management

Team player

CPR Certification

Driver's license

Education

High school graduate or equivalent

Job description

Comprehensive Therapy and Rehab (CTR) in Portsmouth, VA is seeking a Patient Service Specialist to coordinate patient flow from check-in to check-out and support clinical staff.

Responsibilities include handling phones, scheduling, data entry, and maintaining EMRs. A high school diploma and 1+ years of medical front office experience are expected, with CPR certification preferred. This role supports therapists and clinic operations daily.