Patient Care Coordinator: Front Desk & Scheduling Pro

Fusion Physical Therapy Partners; Portsmouth, Northern (NH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Fusion Physical Therapy Partners' Portsmouth clinic is seeking a Patient Care Coordinator to be the friendly first contact for patients and to support front desk operations. You will greet visitors, schedule appointments, verify insurance, assist with registrations, and maintain accurate patient records.

The role requires strong organizational and communication skills, a high school diploma, and the ability to work flexible afternoons.

Qualifications

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred.
• Excellent organizational skills with ability to multi-task and prioritize.
• Strong written and verbal communication skills.
• Valid driver’s license.
• Ability to work flexible afternoon/evening shifts.
• Confidential handling of patient information.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to appropriate staff.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy in computer systems.
• Coordinate with therapists and clinicians to manage appointments.
• Handle payment processing and insurance-related inquiries with confidentiality.
• Maintain knowledge of clinic services to answer patient questions.
• Demonstrate excellent time management to handle multiple tasks.

Skills

Customer service

Time management

Communication skills

Organizational skills

Education

High School Diploma or Equivalent

Job description

Fusion Physical Therapy Partners' Portsmouth clinic is seeking a Patient Care Coordinator to be the friendly first contact for patients and to support front desk operations. You will greet visitors, schedule appointments, verify insurance, assist with registrations, and maintain accurate patient records.

The role requires strong organizational and communication skills, a high school diploma, and the ability to work flexible afternoons.