Patient Experience Coordinator

Rehab Associates of Central Virginia; Rustburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Health insurance

Dental insurance

Paid time off

Employee discounts

EAP

Job summary

Rehab Associates of Central Virginia is seeking a Patient Care Coordinator to streamline the flow of patients from check-in to check-out. You will be the primary contact for non-clinical services and ensure a friendly, efficient experience in our outpatient clinic.

In this role, you will greet patients, coordinate care from evaluation to discharge, manage scheduling, verify information, and handle payments and records with care. A positive, team-focused attitude is essential to success.

Qualifications

• High school diploma or equivalent.
• Excellent in-person and phone customer service.
• Attention to detail and accuracy.
• Strong time management and organization.
• Energetic team player with customer focus.

Responsibilities

• Greet patients and provide outstanding customer service.
• Coordinate care for each patient from initial evaluation to discharge.
• Answer phones and manage inquiries.
• Electronic scheduling and data entry.
• Verify current personal and financial information.
• Maintain patient charts and electronic medical records.
• Collect, post, and deposit patient payments.
• Fax, file, and perform other duties as assigned.
• Assist with clinic support, cleaning & sanitization of waiting room, treatment areas and equipment, and laundry duties.

Skills

Customer service

Attention to detail

Time management

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

Rehab Associates of Central Virginia is seeking a Patient Care Coordinator to streamline the flow of patients from check-in to check-out. You will be the primary contact for non-clinical services and ensure a friendly, efficient experience in our outpatient clinic.

In this role, you will greet patients, coordinate care from evaluation to discharge, manage scheduling, verify information, and handle payments and records with care. A positive, team-focused attitude is essential to success.