Customer Service Specialist

United Medical Inc.; Virginia Beach (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance after 90 days

401(k) Plan

Job summary

United Medical Inc. is hiring a Customer Service Specialist to assist with intake, referrals, orders for delivery/pick up, and patient demographics.

You will coordinate with therapists and physicians, handle payments and payment plans, and ensure accurate data entry across databases.

This full-time position in Virginia Beach offers PTO, health insurance after 90 days, and a 401(k) plan.

Qualifications

• 2+ years of customer service experience, preferably with patients and therapists.
• Clear written and spoken communication with public and staff.
• Timely problem identification and resolution through data analysis.
• Flexible and capable in a fast-paced, evolving environment.
• Able to multitask and meet deadlines.

Responsibilities

• Enter new patient intake data into databases and answer calls.
• Troubleshoot patient issues as a company representative.
• Coordinate daily communication with therapists and physicians.
• Process payments and set up payment plans.
• Notify patients of coverage changes and appointment reminders.
• Check in patients for scheduled visits.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Tools

MS Office

Insurance portals

Payment processing

Job description

About the role

The Customer Service Specialist is responsible for assisting with the administration of all incoming referrals, orders for delivery, and pick up. The specialist will record and enter patient demographics, emergency contact information, physician information, and diagnosis.

Responsibilities

• New patient intake entry into databases and answer calls.
• Troubleshoot patient problems as a company representative
• Daily Communication with therapist and physicians
• Take payments and create payment plans
• Communicate with patient coverage changes
• Check patients in for their scheduled appointments
• Follow up with appointment reminders for upcoming visits

Location & commitments

• Permanent, Full Time Position
• 36-40 hours per week
• Virginia Beach, VA
• PTO & Health insurance provided after 90 days
• 401K Plan

Candidate requirements

• 2+ years of experience providing customer service, preferred experience speaking with patients & therapists
• Ability to effectively communicate, orally and in writing, with the public and with employees to exchange and clarify information
• Ability to identify and resolve problems in a timely manner while analyzing the information and data
• Flexibility to adapt in a fast-paced environment that is constantly evolving
• Ability to multitask and meet deadlines

Skill requirements

• Proficient computer skills and ability to navigate Microsoft office, internal computer systems, insurance portals, and process payments
• Excellent organizational and time management skills with the ability to prioritize task as needed
• Posses a high level of attention to detail when typing and entering information into systems and databases
• Role requires use of frequent basic math skills
• Developing and maintaining good relationships with co-workers and managers as a TEAM player.
• Maintaining open lines of communication with others.