Patient Experience Concierge

Hispanic Alliance for Career Enhancement; Longview (TX); On-site; USD 48,711,936 - 73,497,715; Full time

Job summary

Oak Street Health is hiring a Welcome Coordinator to create a welcoming environment for patients and guests, handling check-ins, forms, co-pays, and updates in the electronic medical record system.

The role requires strong computer skills, professional phone etiquette, and US work authorization, with fluency in Spanish, Polish, or Russian preferred. Full-time on-site with potential regional float opportunities and a comprehensive benefits package.

Qualifications

• Strong computer skills with basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served.
• US work authorization.
• Experience in customer service setting preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Strong computer skills

Professional phone etiquette

Spanish language

Polish language

Russian language

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is hiring a Welcome Coordinator to create a welcoming environment for patients and guests, handling check-ins, forms, co-pays, and updates in the electronic medical record system.

The role requires strong computer skills, professional phone etiquette, and US work authorization, with fluency in Spanish, Polish, or Russian preferred. Full-time on-site with potential regional float opportunities and a comprehensive benefits package.