Patient Experience Coordinator

Bookmark Medical; Northville (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with company support

401(k) with company match

Life insurance

Job summary

Bookmark Medical is seeking a Patient Service Specialist to greet patients, manage calls, schedule appointments, and verify insurance, all while maintaining an organized front desk and accurate EHR data.

The role emphasizes compassionate, patient-centered service within a fast-paced, team-driven environment. Ideal candidates bring healthcare or administrative experience and strong communication skills.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Interpersonal skills

Tools

Athena or eCW

Job description

Bookmark Medical is seeking a Patient Service Specialist to greet patients, manage calls, schedule appointments, and verify insurance, all while maintaining an organized front desk and accurate EHR data.

The role emphasizes compassionate, patient-centered service within a fast-paced, team-driven environment. Ideal candidates bring healthcare or administrative experience and strong communication skills.