Patient Experience Coordinator

cardinalhealth; New Iberia (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k Contributions

Paid Time Off

Access to wages before pay day with my

Job summary

OncoLogics in New Iberia, LA is seeking a Patient Concierge. This role greets patients and families, verifies demographics and insurance, answers phones, and schedules provider appointments. You may assist at the Lafayette location as needed.

Typical hours are Tuesdays and Thursdays 8am-4/5pm, with potential extra hours. Strong customer service and attention to detail are essential for success in this role.

Qualifications

• Minimum high school diploma or equivalent.
• One year of medical office experience preferred.
• Knowledge of medical terminology preferred.
• Ability to type 40 wpm.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Skills

Customer service

Phone etiquette

Data entry

Medical terminology

Education

High School Diploma

Tools

EMR system

Document imaging software

Job description

OncoLogics in New Iberia, LA is seeking a Patient Concierge. This role greets patients and families, verifies demographics and insurance, answers phones, and schedules provider appointments. You may assist at the Lafayette location as needed.

Typical hours are Tuesdays and Thursdays 8am-4/5pm, with potential extra hours. Strong customer service and attention to detail are essential for success in this role.