Patient Experience Coordinator

Ivy Rehab Network; Midlothian (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network is seeking a Patient Coordinator in Midlothian, VA to support front-desk operations and patient flow. You will greet patients, schedule appointments, verify insurance, and assist with payments while ensuring a high level of service.

The role emphasizes teamwork, adaptability, and commitment to exceptional patient outcomes across Ivy Rehab for Kids and the broader network. On-site position with strong growth opportunities.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients to create a welcoming clinic experience.
• Schedule patient appointments and manage calendar flow.
• Answer incoming phone calls and route inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient registrations.
• Assist clinic in maintaining optimal performance and operations.

Skills

Administrative experience Healthcare

Time management

Multi-tasking

Patient-focused service

Positive attitude

Self-motivated

Eagerness to learn

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Rehab Network is seeking a Patient Coordinator in Midlothian, VA to support front-desk operations and patient flow. You will greet patients, schedule appointments, verify insurance, and assist with payments while ensuring a high level of service.

The role emphasizes teamwork, adaptability, and commitment to exceptional patient outcomes across Ivy Rehab for Kids and the broader network. On-site position with strong growth opportunities.