Patient Care Coordinator - Elevate Patient Experience

Ivy Health; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits within 1 month

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab in Chesapeake, VA is seeking a Patient Coordinator to support front-desk operations and patient flow across our clinics. You will greet patients, schedule visits, handle calls, verify coverage, obtain authorizations, collect payments, and assist with new patient processing to ensure smooth daily operations.

Ideal candidates bring 2+ years in healthcare administration, strong Microsoft Office skills, and a proactive, patient-focused attitude in a fast-paced setting.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with the drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow within the organization.

Responsibilities

• Greet and check-in patients with a friendly, professional manner.
• Schedule appointments and manage calendar logistics for clinicians.
• Answer incoming calls and route inquiries as needed.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient intake accurately.
• Help maintain clinic performance and patient experience.

Skills

Microsoft Office

Time management

Multi-tasking

Customer service

Healthcare admin

Job description

Ivy Rehab in Chesapeake, VA is seeking a Patient Coordinator to support front-desk operations and patient flow across our clinics. You will greet patients, schedule visits, handle calls, verify coverage, obtain authorizations, collect payments, and assist with new patient processing to ensure smooth daily operations.

Ideal candidates bring 2+ years in healthcare administration, strong Microsoft Office skills, and a proactive, patient-focused attitude in a fast-paced setting.