Patient Experience & Admin Coordinator

Ivy Rehab; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits package starting within

PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab Network is seeking a Patient Coordinator to join its network of outpatient clinics. You will welcome patients, schedule visits, verify insurance, and support clinicians to ensure smooth operations and excellent patient experiences.

This role offers opportunities for growth within the Ivy Rehab family, with a culture that values collaboration, inclusivity, and exceptional care across physical, occupational, speech, and ABA therapies.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude across fluctuating workloads.
• Commitment to exceptional patient care and service.

Responsibilities

• Greet and check-in patients and coordinate schedule with clinicians.
• Answer incoming calls and provide friendly, responsive service.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient information.
• Maintain clinic operations to support strong patient experiences.
• Collaborate with team to uphold world-class patient care.

Skills

Microsoft Office

Time management

Multi-tasking

Self-motivation

Adaptability

Learning mindset

Patient-focused

Job description

Ivy Rehab Network is seeking a Patient Coordinator to join its network of outpatient clinics. You will welcome patients, schedule visits, verify insurance, and support clinicians to ensure smooth operations and excellent patient experiences.

This role offers opportunities for growth within the Ivy Rehab family, with a culture that values collaboration, inclusivity, and exceptional care across physical, occupational, speech, and ABA therapies.