Patient Experience Coordinator

ccf; Middleburg Heights (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Patient Service Specialist at our Middleburg Heights Family Health Center in Ohio. You will support patients from arrival through departure, handling scheduling, pre-registration, MyChart enrollment, and visit preparation in a fast-paced ambulatory setting.

The role emphasizes a patient-first experience, accurate insurance verification, co-pay collection, and efficient registration.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR Associate's Degree and 1 year of experience
• OR Bachelor's Degree

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Scheduling

Insurance processing

Customer service

Windows PC

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Windows PC

Job description

Cleveland Clinic Health System is seeking a Patient Service Specialist at our Middleburg Heights Family Health Center in Ohio. You will support patients from arrival through departure, handling scheduling, pre-registration, MyChart enrollment, and visit preparation in a fast-paced ambulatory setting.

The role emphasizes a patient-first experience, accurate insurance verification, co-pay collection, and efficient registration.