Patient Experience Coordinator (Ambulatory Care)

Cleveland Clinic; Pompano Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to join the Ambulatory Team. This role focuses on greeting patients, registration setup, answering calls, and coordinating appointments with care teams to ensure smooth visits.

You will triage inquiries, verify insurance, discuss MyChart and Appointment Pass, and help patients navigate multiple Broward County locations. Flexibility includes evenings and weekends as required.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Telephone triage

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

MyChart

Appointment Pass

Medical office software

Job description

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to join the Ambulatory Team. This role focuses on greeting patients, registration setup, answering calls, and coordinating appointments with care teams to ensure smooth visits.

You will triage inquiries, verify insurance, discuss MyChart and Appointment Pass, and help patients navigate multiple Broward County locations. Flexibility includes evenings and weekends as required.