Patient Access & Office Coordinator

ccf; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Health System is seeking an Office Coordinator Clerical at the Stuart Family Health Center. This role supports patient-first care, handles front-office tasks, and ensures smooth daily operations in a busy clinic.

You will be the gateway for patient access, assisting with registration, scheduling, and related administrative duties across specialties. Opportunities exist to grow within the department.

Qualifications

• High School Diploma or GED is required.
• Two years of clerical or customer service experience preferred.
• Knowledge of medical terminology.

Responsibilities

• Answer phones, triage calls, schedule appointments, obtain referrals and authorizations.
• Support clinic operations and assist physician and nurse staff.
• Facilitate patient access and act as liaison between patients and departments.
• Ensure smooth appointment flow from check-in to checkout.
• Update patient demographics and insurance information.
• Prepare and process surgery packets and documentation.
• Maintain accurate documentation and files.

Skills

Customer service

Clerical skills

Medical terminology

Microsoft Office

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Net Access

Total eMed

Job description

Cleveland Clinic Health System is seeking an Office Coordinator Clerical at the Stuart Family Health Center. This role supports patient-first care, handles front-office tasks, and ensures smooth daily operations in a busy clinic.

You will be the gateway for patient access, assisting with registration, scheduling, and related administrative duties across specialties. Opportunities exist to grow within the department.