Patient Experience Coordinator

Excelsia AMM; Maryland; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

PTO & holidays

Earned wage access

Employee assistance

CareFirst PPO

401(k) match

Education assistance

Employee referral bonus

Job summary

Excelsia Injury Care in Maryland is seeking an administrative assistant to support physicians, supervisors, and clinic staff. You will route calls, manage messages, direct patients, and prepare charts and records for appointments, ensuring confidentiality and smooth daily operations.

The ideal candidate has a high school diploma or GED, at least 6 months of medical office experience, and proficiency with Word and Outlook. We offer a competitive benefits package and stable work environment.

Qualifications

• High school diploma or GED equivalent.
• 6+ months of medical administrative experience.
• Proficient computer skills including data entry, Word, and Outlook.

Responsibilities

• Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
• Provide consistent support/coverage as needed per departmental policy
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
• Assist with maintaining internal/external supply inventory
• Maintain on-site presence during business hours
• Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
• Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
• Assist Manager and District Manager in completing request for medical records and any and all requests
• Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
• Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
• Utilize QIP principles/techniques for organizational change and systems modification
• Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
• Perform other duties and assignments as directed and/or necessary
• Interview patients / collects information and enters into computer
• Ensure patients' paperwork and Micro MD match
• Verify insurance and documents in computer using account case notes
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
• Maintain office in neat and orderly manner
• Scanning and uploading paperwork to the EHR, if applicable

Skills

Multitasking

Communication

Organization

Medical office experience

Education

High school diploma or GED

Tools

MS Word

Outlook

Job description

Excelsia Injury Care in Maryland is seeking an administrative assistant to support physicians, supervisors, and clinic staff. You will route calls, manage messages, direct patients, and prepare charts and records for appointments, ensuring confidentiality and smooth daily operations.

The ideal candidate has a high school diploma or GED, at least 6 months of medical office experience, and proficiency with Word and Outlook. We offer a competitive benefits package and stable work environment.