Patient Care Administrative Coordinator

Excelsia Injury Care; Woodbridge (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Excelsia Injury Care is seeking an on-site administrative assistant in Woodbridge, VA to support physicians and staff. You will handle phone/scheduling, direct patients, and maintain patient records with confidentiality.

The ideal candidate has a High School diploma or GED, at least 6 months of medical office experience, and basic computer skills. Training on the EHR and billing processes is provided.

Qualifications

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.
• Ability to handle multiple tasks and responsibilities.

Responsibilities

• Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
• Provide consistent support/coverage as needed per departmental policy
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
• Assist with maintaining internal/external supply inventory
• Post patient charges and payments
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
• Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
• Assist Manager and District Manager in completing request for medical records and any and all requests
• Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
• Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
• Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
• Utilize QIP principles/techniques for organizational change and systems modification
• Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
• Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
• Perform other duties and assignments as directed and/or necessary
• Interview patients / collects information and enters into computer
• Ensure patients’ paperwork and Micro MD match
• Verify insurance and documents in computer using account case notes
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
• Maintain office in neat and orderly manner
• Scanning and uploading paperwork to the EHR, if applicable
• Other duties as assigned

Skills

Excellent communication

Organizational skills

Multitasking

Tact and patient management

Basic telephone skills

Basic computer skills

Education

High School diploma or GED

Tools

Word

Outlook

Job description

Excelsia Injury Care is seeking an on-site administrative assistant in Woodbridge, VA to support physicians and staff. You will handle phone/scheduling, direct patients, and maintain patient records with confidentiality.

The ideal candidate has a High School diploma or GED, at least 6 months of medical office experience, and basic computer skills. Training on the EHR and billing processes is provided.