Patient Experience Coordinator

U.S. Dermatology Partners; Jacksonville (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to deliver courteous patient reception, data entry and daily clerical tasks in a healthcare setting.

You will answer phones, assist patients, process records and coordinate with clinical staff to ensure smooth operations. Ideal candidates have 1+ year of front desk or retail experience, strong English communication, basic computer skills (Excel/Word/Outlook) and a professional, detail-oriented demeanor.

Qualifications

• Detail oriented, professional attitude and reliable
• Management and organizational skills to support leadership of this function
• Ability to follow verbal and written instructions with good grammar and spelling
• Interpersonal skills to support customer service, teamwork and patient care
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries and refers to appropriate staff.
• Operates office machines and computers to process patients correctly and efficiently.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and supports high-quality customer service.
• Performs other duties as necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Interpersonal skills

Communication in English

Problem solving

Time management

Tools

MS Excel

MS Word

MS Outlook

Job description

U.S. Dermatology Partners is seeking a front desk clerk to deliver courteous patient reception, data entry and daily clerical tasks in a healthcare setting.

You will answer phones, assist patients, process records and coordinate with clinical staff to ensure smooth operations. Ideal candidates have 1+ year of front desk or retail experience, strong English communication, basic computer skills (Excel/Word/Outlook) and a professional, detail-oriented demeanor.