Medical Office Scheduler & Patient Access

U.S. Dermatology Partners; Surprise (AZ); On-site; USD 32,000 - 38,000; Full time

Job summary

U.S. Dermatology Partners is seeking a detailed, patient-focused front desk professional to support scheduling and clerical duties in a clinical setting. The role emphasizes accuracy in data entry, insurance verification, and courteous patient interactions to ensure smooth daily operations.

The position requires strong communication in English, basic computer skills, and adherence to HIPAA guidelines, with a commitment to high-quality customer service.

Qualifications

• Minimum one year of work experience in a medical office, or 3–6 months related experience and/or training or equivalent combination of education and experience.
• Detail oriented with a professional attitude and reliable work ethic.
• Ability to follow verbal and written instructions with clear grammar and spelling.
• Interpersonal skills to support customer service and teamwork.
• Able to communicate effectively in English, both verbally and in writing.
• Basic to intermediate computer operation; proficiency with Excel, Word, and Outlook.
• Knowledge of HIPAA guidelines and state/federal regulations related to the position.

Responsibilities

• Schedules all appointments for providers in the computer system, excluding procedural slots.
• Verifies patient demographics and insurance information in the system.
• Confirms appointments and answers questions about scheduling.
• Instructs patients on locations and directions to the facility.
• Enters and retrieves data in the computer system accurately.
• Answers incoming calls and routes messages to the appropriate extensions.
• Adheres to safety policies while delivering high quality customer service.
• Performs additional duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Follow verbal & written instructions

Interpersonal skills

English communication

Basic to intermediate computer skills

Microsoft Excel

Microsoft Word

Outlook

HIPAA knowledge

State and federal regulations basics

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

U.S. Dermatology Partners is seeking a detailed, patient-focused front desk professional to support scheduling and clerical duties in a clinical setting. The role emphasizes accuracy in data entry, insurance verification, and courteous patient interactions to ensure smooth daily operations.

The position requires strong communication in English, basic computer skills, and adherence to HIPAA guidelines, with a commitment to high-quality customer service.