Neurology Clinic Front Desk Concierge

Esperanza Neurological Group Inc; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Hope Neurological Medical Services and its affiliates seeks a Front Desk Receptionist to greet patients and manage a high-volume front office on-site. You will verify demographic and insurance details, collect payments, and coordinate scheduling to ensure a smooth patient flow and first-class, patient-centered care.

The ideal candidate is detail-oriented, compassionate, and proficient with Microsoft Office and EHR systems.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of front desk/medical receptionist experience required.
• Experience in medical/neurological or specialty healthcare setting preferred.
• Familiarity with insurance verification, co-pay collection, and EHR systems required.

Responsibilities

• Greet and check in patients, visitors, and guests professionally.
• Verify demographics, insurance info, and referrals at each visit.
• Collect co-pays and balances; process payments at the time of service.
• Manage check-out, schedule follow-ups, and provide after-visit instructions.
• Maintain a clean, organized, and welcoming front office.
• Schedule appointments across providers and service lines.
• Coordinate reminders via phone, portal, or text; handle rescheduling.

Skills

Interpersonal skills

Organizational skills

MS Office & EHR

Verbal & written communication

Empathy in care

Bilingual (English/Spanish) a plus

Education

High school diploma

Associate degree or medical office certification

Tools

Microsoft Office Suite

EHR systems

Job description

Hope Neurological Medical Services and its affiliates seeks a Front Desk Receptionist to greet patients and manage a high-volume front office on-site. You will verify demographic and insurance details, collect payments, and coordinate scheduling to ensure a smooth patient flow and first-class, patient-centered care.

The ideal candidate is detail-oriented, compassionate, and proficient with Microsoft Office and EHR systems.